You'll work in our People Operations team, where your core mission will be to deliver customer-centric, compliant, and efficient People services across the full employee lifecycle. You’ll be a key enabler of operational excellence within the People function, ensuring that every interaction - whether with candidates, employees, or line managers - is handled with precision, empathy, and professionalism.
In addition to being the first point of contact, you’ll be responsible for delivering and maintaining critical people processes including:
Offers and Referencing: You’ll be responsible for reviewing and issuing job offers for our internal and external candidates and working with our third-party provider to monitor referencing checks, ensuring legal and regulatory compliance. In addition, you will be carrying out fraud checks and raising occupational health referrals for candidates where required.
HR Systems and Data Integrity: Keeping platforms like our ATS, LMS and HRIS accurate and up to date, while safeguarding sensitive employee data in line with GDPR.
Payroll and Benefits: Supporting on pay and benefits queries and parental leave processing, ensuring accuracy and timeliness.
Employee Lifecycle Administration: From salary changes, change of hours all the way through to leavers, you’ll carry out contractual changes and produce accurate documentation and correspondence that reflects our tone of voice and brand values, all in time for payroll cut offs.
Risk and Compliance: You’ll monitor, identify and escalate risks, contribute to audits and annual SMCR referencing related checks, and uphold the People Operations Framework.
This role is not just about process - it’s about people. Along with the rest of the People Operations team, you will manage the shared mailbox for all people queries, offering clear, accurate, and timely support. You’ll also play a key role in continuous improvement, using systems thinking to refine workflows and enhance service delivery.
Once you are established in your role, you will have opportunities to develop should you wish, by getting involved in project work and supporting the People Delivery & Advisory team with policy reviews and note taking.
We support hybrid working, with a regular presence at our Bournemouth office of a minimum of 2 days per week. This role is 35 hours per week. This is a 12 month Fixed Term Contract, covering maternity leave.
About You
• Strong customer focus and communication skills
• High attention to detail and organisational ability
• Experience with HR systems and Microsoft platforms (such as Outlook, Word, Excel and Teams)
• Understanding of employment law and HR best practice
• A proactive, can-do attitude and a passion for continuous improvement
• Experience of working in a team
• Ideally, experience in financial services and/or working towards a CIPD qualification
Desirable: SMCR knowledge and experience of supporting on SMCR annual activities
Rewards & Benefits
This role is a Band B in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
• 26 days' holiday – increasing after two years of service to 28 days.
• The opportunity to buy or sell up to five days of holiday.
• An annual bonus scheme based on company and personal performance.
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover).
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
• Employee Assistance Programme (EAP) service for support when you need it.
• Virtual GP service.
• Shared parental leave.
• Up to 20% discount on our life products for you and your immediate family.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.