Fancy a challenging, yet rewarding new opportunity?
We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV’s Protection products.
This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.
Some visits to Exeter may be necessary for key events and training (all expenses will be met).
You’ll be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you.
About You
We’re looking for someone with Life and/or Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail along with excellent numerical and communication skills.
We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you get out what you put in here at LV!
Key Responsibilities
• Assess Life and/or Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
• Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
• Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up to date medical knowledge sufficient to enable the underwriting of claims.
• Correspond and communicate with both internal and external customers and service providers.
Rewards & Benefits
This role is a Band B in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.