We’re looking for a self-motivated, organised individual with a good eye for detail to join our small, friendly Data Access team as a DSAR (Data Access Request) Associate.
A large part of your role will be completing various administration tasks, ensuring Outlook mailboxes are dealt with in a timely manner, and that all queries are efficiently dealt with.
You’ll also coordinate, investigate, and respond to DSARs received, plus other GDPR-related queries (in accordance with GDPR UK regulations), organise your own workload, and maintain high standards of confidentiality and professionalism.
Key Responsibilities
- Processing incoming post and corresponding with clients via phone, email, and letter, ensuring they are updated on case developments.
- Redirecting emails and post to relevant departments throughout the business.
- Managing requests through the DSAR case registry (Respond), ensuring the storage, arrangement and indexing of the completed DSAR work is retained in compliance with data protection legislation.
- Contributing to sharing knowledge and experiences, making suggestions for process and documentation improvements, and working to improve our best practice framework.
- Managing own caseload of DSAR and GDPR requests.
- Contacting data subjects by phone, letter, or email to clarify and provide information.
- Liaising with relevant business areas to provide information and make data requests.
- Redacting data in line with data protection rules and regulations and applying appropriate exemptions where applicable.
- Identifying and escalating concerns/breaches to the Data Protection Office (DPO).
- Ensuring a secure environment for transporting data requests, negating risk of breaches.
- Assisting colleagues in other business areas with understanding DSAR recognition and regulations.
- Building relationships with internal stakeholders and departments.
About You
Our ideal candidate will…
- Have some understanding of UK GDPR regulations (desirable).
- Show an understanding on how to handle the DSAR process to ensure a smooth customer experience, or have a strong background in customer service, complaints, or escalations.
- Pay attention to detail when working, ensuring that key information is captured, and any mistakes or inconsistencies are flagged.
- Maintain a high degree of confidentiality, trust, and credibility.
- Demonstrate excellent communication skills both verbal and written.
- Be able to recognise vulnerable customers and provide support where required.
- Work closely with colleagues in the team, providing assistance when needed.
- Possess knowledge of computer systems such as Outlook, Excel, Word, and Adobe.
- Demonstrate excellent communication skills, both written and verbal.